FAQ


How long will my job take

Our Standard turn around time is 10 – 15 working days!
We usually have your job completed in this timeframe sometimes factors such as garments out of stock can delay the process!
The timeframe starts when deposits are paid and artwork is signed off!
We can meet tight deadlines when needed, Please et us know if this is needed.
Please note extra charges may apply for rush orders!

Can I get a quote?
Of course you can please head over to the Quotes page and fill out the form.
Please provide us with as much information as possible.
This will save us emailing questions back and forth.

What Brands do you supply?
See our links on the right hand side of this page!
You can also click on the products page.
If you would like something that we don’t seam to have, please email us.

Do we supply T-shirts.
Yes we do!
We also supply Polo Shirts, Hats & Caps, Back Packs & Bags & more!
Click on the links to the right to visit some of our suppliers.

Can I supply my own garments?
Yes you can!
However we do reserve the right to not print a garment if it is not suitable for printing!
Please DO NOT bring in garments that have been worn or have already been printed!

If Garments have already been Screen Printed, Heat Transferred or any other decoration we do not hold responsibility for these after our Screen Printing process!

If your Garments have been sublimated we do not hold responsibility for the Sublimate once we have Screen Printed the Garment!

PLease remember we have access to the best suppliers in Australia so our pricing is good.
You may find some cheaper prices online but be careful.
We do not quality check customer supplied garments before printing – this is up to you!
Print Faults – Yes sometimes this happens!
If you supply the garments it’s up to you to supply extras!

Please remove all poly bagging and swing tags before bringing your garments in for printing!
If we have to remove poly bagging etc there may be a fee.
Always make sure your garments are labeled properly to avoid any confusion when we go to print!

 

Artwork Requirements.
For Screen Printing art is to be supplied as Vector (ai, eps or Pdf)
For non Vector artwork please send a tiff file 100% to size 300dpi minimum 100% cymk black.
Jpeg, Gif, Png, Word and Publisher files are not excepted!
Remember bad artwork = bad print, good artwork = good print!
All fonts are to be outlined or send fonts with design!
If artwork cannot be supplied to meet our requirements a artwork fee will be charged!

Artwork Approval:
Once your artwork has been finished an Artwork proof will be emailed for your proofing.
It is the customers responsibility to check that the design layout, spelling, grammar, print colours etc is correct!

If an error has been found after your order as been approved and printed Primary will not be held liable!

Please note once the screens are made there is no changing your artwork!
Always check your print and print sizes before it gets to us!
If changes are to be made charges will apply.

Can you do Artwork
Yes we can – charges apply!

Payment Terms
A 50% deposit is required before all work is started!
The remainder is to be made before or when the job is picked up!
In some cases full payment is to be made before the job is started!

Types of payments excepted are:
Cash, Cheque, Direct Deposit & PayPal (2.4% fee for Paypal)

How many colours can we have in our print?
We can print up to 8 spot colours!

Colour Matching:
If you want specific colours please supply Pantone Colours.
All care is taken when mixing colours!
A small fee will be charged to have Pantone colours matched!

How does pricing work?
How many T-shirts do you want printed
How many colour in your design
How many  positions do you want printed (eg: front, Back, Sleeve etc)